Cannot Log on?

Check all the topics below especially the 'case' you are typing in. Remember also that your Internet security settings should not be more than 'medium risk' and that 'cookies' should be enabled.

If you are having difficulty logging on to the site and you are sure that your ID and your password is correct and you are using Norton Firewall please proceed as follows as a problem with this application has been identified.

The above only refers to Norton Firewall 2003. For other versions the principle is the same, the object being to 'disable browser privacy' or/and to type in the appropriate place, the name of the site to allow it through the firewall. This may be found by accessing the help files for that particular version.

Other Firewalls

If you are using any other firewall than Norton it is also worth checking that you are 'allowing' this site through the firewall. (see last para. above).

Windows XP/Google & Other Downloaded Toolbars etc.

This operating system also gives problems of one type or another if not configured correctly for the different sites. As part of our site operates on 'pop up windows' i.e. message boxes and the like, it also figures that if the 'pop up killer' is selected 'on' then it may prevent our boxes from opening correctly or at all in some instances. In this case you need to turn off the 'pop up killer' to access the site. This applies also to the likes of the Google and other toolbars you may have downloaded or a 'stand alone' pop up killer. They all need to be turned off.

AoL

There is a specific problem when members use the AoL browser owing to their over cautious attitude towards some sites. We recommend that for use of this site you use the generic Internet Explorer browser. By so doing many of the problems you encounter will be alleviated.

How do I change my Email address?

Go to the 'My Account' page and click on 'edit your personal details/email address'

How do I change my password?

Go to the 'My Account' page and click on 'edit your personal details/email address'

How do I change my Email notifications (i.e. stop being notified of additions to the units I belong to or be notified less frequently)?

Go to the 'My Account' page and click on 'turn Email notifications on and off'

How do I amend my Unit/Station list?

Go to the 'My Account' page and click on 'amend my Unit/Station list'

How do I add another unit/station to my list?

Go to the 'My Account' page and click on 'add another unit/station to my list'

What if my unit/station is not listed?

Click on the 'your unit not listed?' which is written under the box showing the units currently input in each Formation. A box opens and you can add the unit. This is then looked at by the webmaster and if it is genuine and not duplicated it will be released. If you add a unit and cannot then see it or does not show under your units then it was probably duplicated and deleted. Look for the unit again and add yourself to the one already listed. Please remember that units are abbreviated on the database so a careful look is essential. If you are unable to find or add the unit successfully having checked the above, use the feedback facility to contact the webmaster.

How do I contact someone once I have found them?

Click on the little envelope icon at the right hand side of their details and a message box will open saying the mail is from you.

How do I reply to a message sent to me in this way?

DO NOT PRESS REPLY as that will send the message back to us and NOT to your friend. If they have enclosed their email address then create an email on your own email client and reply that way. If they have not enclosed their email address then log onto the site and find them and then click on the little envelope icon at the right hand side of their details and a message box will open saying the mail is from you.

How do I place a message or try to find a person on the message boards?

Go to the message board and if you are looking for a person click 'looking for' button and a box opens. Place the name of the person in the allocated space at the top of the box and a message in the lower half of the box, click 'continue' and follow the prompts. If it is a general message proceed as above but on this occasion click the 'general' button, type the nature of the message in the top half of the box and the rest of the message in the lower half of the box.